Business continuity management and organizational resilience among small and medium enterprises

Business operations can be disrupted by a wide range of unforeseen events and such disruptions can vary in scale and impact, ranging from minor inconveniences to severe crises that threaten the very existence of a business.This study assessed the Business Continuity Management (BCM) and the Organizational Resilience of Small and Medium Enterprises in Batangas City which examined the proactive risk management, continuity planning, and adaptive strategies that enable them to withstand and overcome challenges.The study also described the firmographic profile of SMEs in terms of the nature of business, size, and years of operation, assessed Business Continuity Management as to risk management, crisis management, and disaster recovery, evaluated Organizational Resilience in terms of Operational Resilience, Strategic Resilience and Cultural Resilience, tested the significant differences on the responses when grouped according to profile, tested the significant relationships between business continuity management and Organizational Resilience and proposed action plan that Small-Medium Enterprise owners can implement to ensure the continuity of business.The study utilized descriptive research design.The study revealed that respondents moderately agree with regards to preparedness of Business Continuity Management (BCM) in terms of risk management, crisis management, and disaster recovery.For Organizational Resilience the respondents demonstrated strong agreement as to Operational Resilience, Strategic Resilience and Cultural Resilience.There were significant differences in terms of Business Continuity Management on the responses when grouped according to profile; However, in terms of Organizational Resilience, most of the variable were significant but not with Operational and Cultural aspects of Industry and operational under the profile years of operation.There is significant relationship between business continuity management and organizational resilience and that more prepare the business continuity management is, the better their organizational resilience is.Finally, an action plan was developed for Small and Medium Enterprise owners that can be used to ensure the continuity of business.