Work Stress and Outcomes Determinants for Male Online Two-Wheeled Riders in Jakarta During the Covid-19 Pandemic

This study is based on the conditions of the COVID-19 pandemic, which has had an impact on many work sectors, including online transportation. During a pandemic, there were social constraints that reduced the work targets for drivers. Online transportation orders are decreasing, and dealing with the Corona virus is making it difficult to meet work deadlines. This can have an impact on two important variables: work stress and driver performance. Based on this, the purpose of this study is to investigate the determinants of these two variables. This quantitative study employs PLS-SEM with a survey method and a questionnaire as the instrument. This questionnaire employs a Likert scale of 1-5 (strongly disagree-strongly agree). According to the findings of this SmartPLS study, the primary determinants of work stress are financial conditions, physical conditions, and social concerns. Because the characteristics of this work are in the field, physical fatigue becomes an important determinant of employee outcomes. This study thus strengthens the theoretical concept of basic human motivation, particularly in terms of meeting basic human needs. Future studies can use historical factors of drivers who have been exposed to COVID-19 or whether they have comorbidities as input variables.