Survey study demonstrates collective bargaining promotes organizational citizenship behavior in hospitality workers, indicating job embeddedness acts as a key mediator.
High employee turnover and mobility are global challenges affecting the hospitality sector, largely due to the dynamic employment environment. The purpose of this study, therefore, is to assess the impact of collective bargaining (CB) on organizational citizenship behavior (OCB), mediated by job embeddedness (JE) in the hospitality sector. The study conveniently selected 302 employees from the hospitality sector in Zimbabwe. The findings of this study reveal that CB (predictor variable) directly impacts OCB (outcome variable) in the presence of the mediator (JE). Furthermore, the study establishes that JE partially impacts the relationship between CB and OCB.
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Vakira et al. (2026) studied this question.
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