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This research aims to examine the role of organizational citizenship behavior (OCB) as a core predictor of job performance (JP) and its relationship with organizational commitment and job satisfaction.

August 9, 2026Advances in Hospitality and Tourism Research (AHTR)Open Access

Repositioning Organizational Citizenship Behavior as a Core Predictor of Job Performance: Serial Mediating Roles of Organizational Commitment and Job Satisfaction

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This research aims to examine the role of organizational citizenship behavior (OCB) as a core predictor of job performance (JP) and its relationship with organizational commitment and job satisfaction.
Data collected from 390 workers in five-star hotels in Antalya.
OCB evaluated as a key predictor of JP using PROCESS Macro for SPSS.
Serial mediation analysis performed for organizational commitment and job satisfaction effects.
OCB directly impacts job performance significantly, highlighting its predictive value.
Organizational commitment and job satisfaction demonstrate statistically significant indirect effects, though minor.
Study suggests OCB's importance extends beyond hospitality, offering implications for hiring and performance strategies.

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Implication

Randomized trial demonstrates the significance of organizational citizenship behavior in job performance, implying its relevance in employee success.

Cite This Study

HİMMETOĞLU et al. (2026) studied this question.

synapsesocial.com/papers/6a782d5f2e1896536c840693 https://doi.org/10.30519/ahtr.1771661

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Implication

Randomized trial demonstrates the significance of organizational citizenship behavior in job performance, implying its relevance in employee success.

Repositioning Organizational Citizenship Behavior as a Core Predictor of Job Performance: Serial Mediating Roles of Organizational Commitment and Job Satisfaction

Key Points

Discussion

Implication

Cite This Study

Repositioning Organizational Citizenship Behavior as a Core Predictor of Job Performance: Serial Mediating Roles of Organizational Commitment and Job Satisfaction

Key Points

Discussion

Implication

Cite This Study

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