Evolution of e‐records management practices in e‐government

Purpose This study aims to evaluate the new aspects of records management practices introduced by the start of the provision of public services in the electronic environment. Design/methodology/approach A survey method was used in this research; data were gathered through literature reviews and interviews. Findings The major findings of the study are that the development of the official communication flow with the opportunities of the electronic environment is a must of the modern state concept. However, meeting the required legal and administrative criteria related to electronic records management applications, filling the gaps, taking action on the examples of the developed, and following the outputs of projects are considered to be quite significant. Originality/value The paper provides valuable information about the description of the e‐records management in terms of e‐government, and gives information about the recent developments in Turkey.