Benchmarking, a management approach for implementing best practices at best cost, is a recent concept in the healthcare system. The objectives of this paper are to better understand the concept and its evolution in the healthcare sector, to propose an operational definition, and to describe some French and international experiences of benchmarking in the healthcare sector. To this end, we reviewed the literature on this approach' s emergence in the industrial sector, its evolution, its fields of application and examples of how it has been used in the healthcare sector.
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Ettorchi-Tardy et al. (2012) studied this question.
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