Dental hygienists’ views on communicative factors and interpersonal processes in prevention and treatment of periodontal disease

OBJECTIVE: The aim of this study was to explore views of DHs on communicative issues and interpersonal processes of importance in the prevention and treatment of periodontal disease. METHOD: The qualitative method of Grounded Theory (GT) was chosen for data sampling and analysis. Audio-taped and open-ended interviews were conducted with 17 dental hygienists. The interviews were transcribed verbatim and analysed in a hierarchical coding process, according to the principles of GT. RESULT: In the analysis a core category was identified as 'to be successful in information and oral health education and managing desirable behavioural changes'. The core concept was related to four additional categories and dimensions; (i) 'to establish a trustful relationship with the patient', (ii) 'to present information about the oral health status and to give oral hygiene instructions', (iii) 'to be professional in the role as a dental hygienist' and (iv) 'to have a supportive working environment in order to feel satisfaction with the work and to reach desirable treatment results'. CONCLUSION: The results describe a psychosocial process that elucidates the importance of building a trustful relationship with the patient, feeling secure in one's professional role as a DH and last but not least, the importance of having support from colleagues and the clinical manager to be successful in the prevention and treatment of periodontal diseases.