The World Wide Web provides a ubiquitous medium for seamlessly integrating distributed applications, formats and content, making it well-suited for enterprise knowledge management. In this article, we discuss a framework for characterizing knowledge management technology. We identify the desirable attributes of a knowledge management system and describe how Web-centric approaches can support these requirements. We also review related research in enterprise knowledge management.
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Tiwana et al. (2001) studied this question.
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