Workarounds as work practice? Analysis of tension-resolving workarounds in organizations

Purpose This study examines the post-adoption workaround behavior by organizations using blockchain in the food supply chain, focusing on how they manage tensions that arise with blockchain use. It addresses a gap in existing research, which has largely concentrated on initial adoption decisions rather than ongoing use and adjustment. Design/methodology/approach This study employs a qualitative case-study design, examining organizations from two supply chains through 23 semi-structured interviews. Iterative thematic data analysis uncovers patterns of workaround actions and learning that shape blockchain work practice. Findings This study identifies five types of workaround adjustments: data adjustments, procedural adjustments, parallel system adjustments, role adjustments and strategic design adjustments (blockchain-specific). Strategic design adjustments represent novel, architectural-level adaptations that go beyond traditional information systems contexts, emphasizing the need for ongoing workarounds in inter-organizational settings where technical architecture, governance and collaboration must be continuously aligned. The study further highlights blockchain work practices related to compatibility, complementarity and commitment, demonstrating how workarounds shape organizational learning, routines and the institutionalization of blockchain technologies. Practical implications The highlighted work practices related to compatibility, complementarity and commitment enable organizations to address post-adoption tensions, enhance adaptability and sustain effective blockchain use within a dynamic technological environment. Originality/value This study enhances the understanding of blockchain work practices by moving beyond acceptance-focused models to highlight the ongoing, tension-resolving efforts required in the post-adoption phases. It offers new insights into how organizations, particularly in inter-organizational settings, workaround to resolve emerging tensions and adapt blockchain technologies in practice.