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August 18, 2026Total Quality Management & Business Excellence

Dynamic service improvement driven by evolving customer needs: a quantitative Kano model using online reviews

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HFHuiran FengJLJie LiDZDan Zhu

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Cite This Study

Feng et al. (2026) studied this question.

synapsesocial.com/papers/6a8a4d930f137e402b337f50https://doi.org/10.1080/14783363.2026.2718737
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