Assessing Water Scarcity and Infrastructure Challenges in eThekwini Municipality

This study examines the complex dynamics of water scarcity and infrastructure challenges in eThekwini Metropolitan Municipality, KwaZulu-Natal, South Africa. Despite its coastal location, the municipality faces persistent water shortages driven by rapid population growth, urbanization, climate change risks, aging and deteriorating infrastructure, and service delivery constraints. Communities including KwaXimba, Phoenix, Inanda, and Tongaat experience inconsistent access to clean water. The study aimed to identify root causes of scarcity, assess the effectiveness of existing water infrastructure, and propose sustainable, community-informed strategies to improve water resilience and equitable access. A qualitative research design was adopted to capture lived experiences and perceptions of water access across seven wards (1, 3, 52, 54, 56, 57, and 61), representing approximately 357,492 residents. Focus group discussions involved five randomly selected participants per ward, identified through councilor databases. Structured discussions were recorded for accuracy. Data were transcribed and analyzed using NVivo through systematic coding, thematic analysis, and organization of data into structured project folders aligned with research objectives. The analysis revealed recurring themes related to infrastructure decay, climate vulnerability, rapid urban expansion, and service delivery inefficiencies, highlighting significant barriers to reliable water access and community well-being. Findings provide evidence-based insights to guide policymakers, planners, and water authorities in strengthening infrastructure planning, climate resilience, and sustainable water governance.