This article describes the outcomes of a foundation grant directed toward strengthening hospital nursing groups to improve patient care. The OR director and the grant-sponsored group facilitator at MeritCare Hospital, Fargo, ND, describe a systems approach to resolving pervasive conduct issues (eg, verbal abuse) in the surgical suite, thereby cultivating a positive work environment for perioperative staff members.
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Thorsness et al. (1995) studied this question.
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