Business process re‐engineering (or redesign) has achieved mixed results in business and industry but it offers an approach to thinking about the future of academic libraries in the digital age that is worth considering. This paper outlines the forces that are currently affecting academic libraries in the UK and proposes a strategy whereby the transformation from the handling of artefacts to the handling of electronic sources may be effected with maximum benefit to the information user.
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T. D. Wilson (1998) studied this question.
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