Listening and Participatory Communication: A Model to Assess Organization Listening Competency

This study explored the listening competency of two organizations during organization-stakeholder engagement events with their respective stakeholders. The multidisciplinary research combined constructs from listening competency literature with concepts from participatory communication research to present a unique approach to organizational listening. The study explored organization listening practices within a specific context, using a framework that connects, assesses, and extends current literature. Results make a significant contribution to organization–stakeholder communication literature. An important contribution is the Burnside Organizational Listening Competency Questionnaire, combining concepts from listening competency, participatory communication, and service quality to assess the listening competency of an organization involved in stakeholder engagement.