The healthcare chatbot system is designed to assist individuals in rural areas and government hospitals who face difficulties in obtaining appointments or medical information from doctors. By leveraging this chatbot, patients can address their healthcare concerns. With India’s growing population, rising birth rates, and declining death rates due to advancements in medical technology, there is an increasing gap between the number of doctors and the population in need of medical attention. This is especially evident in government hospitals in urban areas, where a shortage of doctors often leads to inadequate patient care and, in some cases, fatalities. To address this issue, an intelligent and smart chatbot system is required, one that can provide guidance to both doctors and patients, potentially saving numerous lives. The AI-driven healthcare chatbot featured in this project aims to offer medical advice in situations where doctors may make errors in diagnosis. Unlike human doctors, this AI system, designed for such purposes, eliminates the potential for mistakes. The chatbot can make decisions based on the patient’s request by consulting its own database, and in situations where the required information is unavailable, it can gather relevant details from online search engines like Google to provide the necessary advice to users. The integration of such an AI-powered solution has the potential to transform healthcare delivery, especially in underserved areas, ensuring that people receive the medical attention they need, when they need it
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Furqan et al. (2025) studied this question.
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