Competencies for Hotel Management: Industry Expectations of Education

This article considers the very important issue of the expectations that employers in the hotel sector hold regarding graduate entrants. The article reports on a study in the UK which replicates and compares findings with a similar survey in the USA – 36 key competencies were rated by 118 general managers of hotels with more than 150 bedrooms. Conclusions are drawn with respect to the priority given to these competencies; their implications for educators; and the cultural variation implicit in comparing the US and UK findings.