Exploring the potential of service robots in guiding patients and assisting mobility in medical facilities

This is the authors' abstract. We don't add key points for this paper.

Service robotics is bringing about innovative changes in various industrial sectors, with its significance expected to increase even further in the future. This paper reports on a pilot study in which a mobile robot was utilized to guide patients who visited a clinic for examination purposes to their respective testing locations. Additionally, we conducted a survey among the patients regarding their experiences with the test and facility guide robots. Furthermore, to explore the potential of service robotics in taking over and assisting with mobility-related tasks not limited to test guidance, especially in hospitals, we carried out a research survey targeting employees at a university hospital. This survey aimed to assess the extent to which service robotics could contribute to supporting mobility-related tasks.