What does this research mean for the field?

Question

Accepted Answer

Service failures by high-fidelity digital human avatars cause a significantly larger drop in customer trust compared to static chatbots due to heightened expectancy violations. Novelty: ClaimNovelty.CONTRADICTORY. Consensus alignment: ConsensusAlignment.CHALLENGES_CONSENSUS.

When AI service appearance backfires: form-based expectations and trust fragility

Discussion

Member takes

Overview

Key Points

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