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The new advances in information communications technology (ICT) allow expanding the electronic communication networks into an objective environment. These techniques can be used to help users who have to go to a building with several floors, corridors, and departments to get its right location and orientation. The problem gets more complicated when there are a high number of visitors with temporal constraints. Typically the lack of information and signs to guide the user complicates this task. A typical example is a hospital, where patients have scheduled doctor's appointments and in some cases movement problems (handicaps). A possibility for solving this problem is to equip the building with an intelligent system for user detection and orientation. In this article we present a solution that uses a detection and a location system based on wireless technology and artificial intelligence techniques to plan and inform about the paths the user can follow.
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R‐Moreno et al. (2011) studied this question.
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