What does this research mean for the field?

Tourists from countries with higher perceived corruption express lower positive sentiment in online hotel reviews, whereas those from low-corruption countries exhibit stronger emotional responses to service discrepancies. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

To examine how perceived corruption levels in tourists' home countries influence the emotional tone and sentiment expressed in their online hotel evaluations.

August 29, 2026Cornell Hospitality Quarterly

Corruption at Home, Emotion Abroad: How Perceived National Corruption Shapes Tourist Review Sentiment

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To examine how perceived corruption levels in tourists' home countries influence the emotional tone and sentiment expressed in their online hotel evaluations.
Extracted and analyzed textual sentiment from 56,260 Booking.com hotel reviews written by international visitors in New York City.
Tested home-country corruption perception as a contextual moderator using frameworks from expectancy–disconfirmation and institutional trust theories.
Conducted robustness checks across an independent dataset of 242,541 Booking.com hotel reviews in Dubai City.
Higher perceived corruption in a tourist's home country was qualitatively associated with significantly lower positive sentiment in online reviews.
Tourists originating from low-corruption countries exhibited stronger emotional divergence—both positive and negative—when service outcomes differed from expectations.

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Implication

Cross-national observational study reveals home-country corruption dampens positive review sentiment in international tourists, indicating macro-institutional influence on service ratings.

Cite This Study

Yousaf et al. (2026) studied this question.

synapsesocial.com/papers/6a92997e8e5d7d1fc0c11779 https://doi.org/10.1177/19389655261481132

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Implication

Cross-national observational study reveals home-country corruption dampens positive review sentiment in international tourists, indicating macro-institutional influence on service ratings.

Corruption at Home, Emotion Abroad: How Perceived National Corruption Shapes Tourist Review Sentiment

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Discussion

Implication

Cite This Study

Corruption at Home, Emotion Abroad: How Perceived National Corruption Shapes Tourist Review Sentiment

Key Points

Discussion

Implication

Cite This Study

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