What does this research mean for the field?

Noneconomic dimensions of job quality are significantly associated with job satisfaction and turnover intentions among U.S. hospitality workers, indicating that retention strategies must extend beyond compensation. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

To evaluate how economic and noneconomic dimensions of job quality influence job satisfaction and turnover intentions among hospitality workers amid persistent labor shortages.

August 30, 2026Cornell Hospitality Quarterly

Show Me the Money? Job Quality and Worker Outcomes in the U.S. Hospitality Industry

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To evaluate how economic and noneconomic dimensions of job quality influence job satisfaction and turnover intentions among hospitality workers amid persistent labor shortages.
Surveyed frontline U.S. hospitality workers to assess workplace conditions.
Evaluated both economic metrics (earnings, benefits) and noneconomic dimensions (scheduling instability, employment standards compliance, job security, employee voice, task discretion, and customer incivility).
Multiple noneconomic dimensions of job quality show significant associations with lower job satisfaction, heightened turnover intentions, or both.
Wage and benefit increases alone prove insufficient to resolve employee retention issues without improvements to day-to-day work conditions.

Discussion

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Implication

Survey analysis finds that noneconomic job factors influence turnover in hospitality workers, suggesting compensation alone cannot resolve industry staffing shortages.

Cite This Study

Lakhani et al. (2026) studied this question.

synapsesocial.com/papers/6a93f0ce6c1a8fb52e79d55c https://doi.org/10.1177/19389655261478898

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Implication

Survey analysis finds that noneconomic job factors influence turnover in hospitality workers, suggesting compensation alone cannot resolve industry staffing shortages.

Show Me the Money? Job Quality and Worker Outcomes in the U.S. Hospitality Industry

Key Points

Discussion

Implication

Cite This Study

Show Me the Money? Job Quality and Worker Outcomes in the U.S. Hospitality Industry

Key Points

Discussion

Implication

Cite This Study

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