Measuring the Effect of the Quality Management System on the Export of Small Production Units (Case Study: Standards and Industrial Research Office of Semnan Province)

The purpose of this study was to identify ways to increase exports by measuring the effect of the quality management system. The question is; how much effect the establishment of quality management system has in production and industrial units? This is an applied research study, and method is descriptive-survey. The statistical population is consisted of small industrial units under supervision of the General Department of Standards and Industrial Research in Semnan Province. Data have been collected by using a researcher questionnaire containing 26 questions and were distributed among quality control authorities and representatives of the Office of Standards and Industrial Research of Semnan production units for a total of 40 units. Validity was confirmed according to the professors, experts and based on compatibility and reliability was confirmed based on Cronbach's alpha coefficient and through a sufficient number of respondents confirmed prior to the test. Inferential statistics was used for hypothesis testing normality using the Kolmogorov-Smirnov statistic (ks) and t-test was used to examine the relationship between variables. The results suggest the establishment of a quality management system has effect on indicators exports, commodity prices, international standards, increase sales and durable goods indexes. But this system was not effective on the training and motivating of human resources and it had no significant difference.