Restart: A Route Planner to Encourage the Use of Public Transport Services in a Pandemic Context

Public transport services play an important role in the mobility of the population in urban centers, allowing a decrease in the number of private vehicles in circulation and contributing to a more sustainable mobility. However, the emergence of the COVID-19 pandemic had a serious impact on the mobility habits of the population, with a substantial reduction in the number of public transport passengers due to the fear of contagion, which raises questions about the future sustainability of cities. Thus, it is essential to restore the confidence of travelers to feel safe and comfortable using public transport services. Taking advantage of the widespread use of mobile technologies, this article intends to propose a route planning system for public transport that meets the needs of passengers in terms of safety and comfort. After a systematic review of the existing literature and a series of focus group sessions, a prototype of the system was developed, and subsequently evaluated by potential users through usability tests. The results obtained are a good indicator of the system’s functionality and ease of use. This assessment allowed us to corroborate the potential that the proposed route planning system has in promoting the use of public transport services as a means of mobility.