What does this research mean for the field?

Perceived usefulness of AI adoption increases, while AI-induced job insecurity decreases, employees' trust in their employer and subsequent job performance, with occupational self-efficacy positively moderating these relationships. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

To examine how positive and negative perceptions of artificial intelligence adoption affect employee-employer trust and subsequent job performance through social exchange theory, along with the moderating role of occupational self-efficacy.

September 2, 2026Human Systems Management

The dual impact of AI adoption on job performance: A social exchange perspective and the moderating role of occupational self-efficacy

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Authors

SKSalim KhanZhejiang International Studies University MKMohammad Nasar KhanQurtuba University of Science and Information Technology FKFawad Ali Khan Fawad Ali KhanHubei University

Discussion

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Implication

Time-lagged multi-source study demonstrates how AI perceptions shape trust and job performance in hotel workers, highlighting the protective role of occupational self-efficacy.

Key Points

To examine how positive and negative perceptions of artificial intelligence adoption affect employee-employer trust and subsequent job performance through social exchange theory, along with the moderating role of occupational self-efficacy.
Gathered time-lagged, multi-source survey data from employees and their managers across hotels in Jiangsu province, China.
Evaluated employee perceptions of AI usefulness, job insecurity, employer trust, occupational self-efficacy, and manager-rated job performance.
Perceived usefulness of AI positively influenced employee trust in the employer, whereas perceived job insecurity exerted a negative effect on trust, directly influencing job performance.
Occupational self-efficacy positively moderated the effects of both perceived usefulness and job insecurity on trust, mitigating negative reciprocal exchange dynamics.

Cite This Study

Khan et al. (2026) studied this question.

synapsesocial.com/papers/6a97e318c562ede874ec7b69 https://doi.org/10.1177/01672533261484221

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Implication

Time-lagged multi-source study demonstrates how AI perceptions shape trust and job performance in hotel workers, highlighting the protective role of occupational self-efficacy.

The dual impact of AI adoption on job performance: A social exchange perspective and the moderating role of occupational self-efficacy

Discussion

Member takes

Implication

Key Points

Cite This Study

The dual impact of AI adoption on job performance: A social exchange perspective and the moderating role of occupational self-efficacy

Discussion

Member takes

Implication

Key Points

Cite This Study

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