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The significant development in global information technologies and the ever‐intensifying competitive market climate have both pushed many companies to transform their businesses. Enterprise resource planning (ERP) is seen as one of the most recently emerging process‐orientation tools that can enable such a transformation. Its development has presented both researchers and practitioners with new challenges and opportunities. This paper provides a comprehensive review of the state of research in the ERP field relating to process management, organizational change and knowledge management. It surveys current practices, research and development, and suggests several directions for future investigation.
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Majed Al‐Mashari (2001) studied this question.
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