Usability training

Purpose To provide a model for implementing an on‐going program of training in usability topics for staff throughout the organization. Design/methodology/approach Drawing on best practices and thinking of industry leaders, a model for implementing an on‐going training program is developed based on learning theory, training practices, and the unique issues related to usability engineering. Findings Provides a model for developing a localized training program for usability. Originality/value This paper addresses an area of usability, training in usability, which has not been addressed directly. It fills a vacuum in the literature by offering a practical model for beginning an on‐going program of usability training for staff.