What does this research mean for the field?

Achieving reciprocal community partnerships requires 'restorative listening'—a deeply relational, ethical, and culturally contextualized practice that depends on proactive interpersonal relationship-building and dedicated time to overcome organizational pressures. Novelty: ClaimNovelty.NOVEL_FINDING. Consensus alignment: ConsensusAlignment.ESTABLISHES_NEW_DIRECTION.

What question did this study set out to answer?

Explore how skilled professionals and community leaders conceptualize listening and determine the conditions required for reciprocal community engagement within contexts of harm and healing.

September 3, 2026Gateways International Journal of Community Research and EngagementOpen Access

Restorative Listening: Conditions for Reciprocal Partnerships in the Context of Harm and Healing

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Explore how skilled professionals and community leaders conceptualize listening and determine the conditions required for reciprocal community engagement within contexts of harm and healing.
Conducted qualitative in-depth interviews with N=22 skilled professionals and community leaders across diverse sectors, cultures, and positionalities in Aotearoa New Zealand.
Collaboratively coded and analyzed transcript data using a joint team of United States academics and an Indigenous Māori academic grounded in restorative practice frameworks.
Characterized listening as a relational and ethical practice heavily contextualized by community culture, organizational climate, and Indigenous Māori worldviews.
Demonstrated that establishing authentic reciprocity requires dedicated time and space for interpersonal relationship building before addressing direct partnership conflicts and historical harms.

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Implication

Qualitative study reveals that relational restorative listening enables reciprocal partnerships, indicating that organizations must cultivate dedicated time to repair harm.

Cite This Study

Janke et al. (2026) studied this question.

synapsesocial.com/papers/6a9934ea636c6408cfa7cb9d https://doi.org/10.5130/xpvfzs24

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Implication

Qualitative study reveals that relational restorative listening enables reciprocal partnerships, indicating that organizations must cultivate dedicated time to repair harm.

Restorative Listening: Conditions for Reciprocal Partnerships in the Context of Harm and Healing

Key Points

Discussion

Implication

Cite This Study

Restorative Listening: Conditions for Reciprocal Partnerships in the Context of Harm and Healing

Key Points

Discussion

Implication

Cite This Study

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