Information System Planning and Decision Making Framework: A Case Study

Although numerous academic and industry studies have identified a variety of connections among strategies, processes, and systems, the phenomenon of information system adoption and post-implementation failure is still common. One factor in system adoption that has not yet been thoroughly considered is the conceptualization of processes and systems at multiple levels of complexity. This paper uses a case study to illustrate a framework that outlines the flow of conceptualization efforts during system adoption and implementation.