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Computer aided manufacturing equipment is supposed to revolutionize batch production by increasing control over this highly uncertain mode of manufacturing. However, as computerized equipment becomes more complex it becomes less compatible with the socio‐technical systems of most firms. The ensuing problems, with which management, staff specialists and workers have great difficulty in coping, lead to the new technology being only partially under control. It is difficult to evaluate whether to purchase a computerized manufacturing system and there are problems in evaluating their efficiency once they are implemented. Evidence is presented from case studies of five firms in three nations that have purchased computerized production systems. Policy recommendations and research suggestions are provided for dealing with the situation.
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Blumberg et al. (1984) studied this question.
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