BACKGROUND: Few studies have investigated user involvement initiatives in whole organizations. The aim was to explore the experiences of professionals and user representatives taking part in the implementation of a user involvement plan. MATERIALS: A qualitative study in a mental health hospital included interviews and observational data. DISCUSSION: Three different stories emerged. The first described the implementation as a success. The second described the implementation as a success, but after overcoming several obstacles. The third described that the development plan had limited impact. CONCLUSIONS: Close attention should be made to decision-making and resource allocation when implementing user involvement.
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Rise et al. (2013) studied this question.
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