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September 5, 2026Journal of Social Service Research

Homelessness Staff Perceptions of Organizational Culture: Fundamental Principles of Hesed

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Authors

WJWillie W. JacksonDPDonald PhelpsJVJillian F. VanTuyle

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Overview

Qualitative study reveals that integrating Hesed principles into organizational culture promotes empathy, hope, and dignity among homelessness service staff, suggesting novel harm reduction...

Key Points

  • Examine service provider perceptions of integrating the Hebrew concept of Hesed into organizational culture within homelessness and housing assistance agencies.
  • Conducted a descriptive qualitative study using ethnographic theoretical underpinnings and sustained field engagement.
  • Recruited homelessness service providers immersed in an agency with a Hesed organizational culture for a focus group (N = 10).
  • Identified core organizational ideals and beliefs rooted in Hesed that promote empathy, hope, and personal dignity.
  • Observed qualitative perceptions that Hesed-based workplace cultures positively influence both frontline staff and guests experiencing housing instability.
  • Highlighted the need for grounded theory methodology to construct objective fidelity instrumentation measuring Hesed culture adherence.

Cite This Study

Jackson et al. (2026) studied this question.

synapsesocial.com/papers/6a9bd3e16b95aff0620eb0f6https://doi.org/10.1080/01488376.2026.2724011
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  4. 4More than a Roof and a Key Required: Exploration of Guiding Principles for Stabilizing the Housing Trajectories of Youth Who Have Experienced Homelessness2024 · 1 citations
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