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September 5, 2026BMC Health Services ResearchOpen Access

Homeless care providers’ perspectives about care coordination and how mhealth technology can facilitate care coordination for people experiencing homelessness: a qualitative analysis

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Authors

AMAlexandra MacdonaldLMLeticia R. MoczygembaCACatherine D. Allen

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Overview

Qualitative study reveals mobile health enhances care coordination and self-care agency among people experiencing homelessness, highlighting its role in bridging health and social services.

Key Points

  • To examine healthcare and social service providers' perspectives on care coordination for people experiencing homelessness and determine how mobile health technology can facilitate this process.
  • Conducted qualitative semi-structured interviews with 26 healthcare and social service providers evaluating an existing mobile health intervention.
  • Performed deductive thematic analysis anchored in the Agency for Healthcare Research and Quality Care Coordination Framework, supplemented by inductive subtheme coding.
  • Identified nine distinct care coordination themes guided by the framework, driven across domains by relational continuity, self-care agency, and inter-organization collaboration.
  • Determined that mobile health technology activates homeless service users by increasing resource awareness, enhancing self-efficacy, and enabling active self-care amidst structural barriers.

Cite This Study

Macdonald et al. (2026) studied this question.

synapsesocial.com/papers/6a9bd4046b95aff0620eb438https://doi.org/10.1186/s12913-026-15457-3
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1We Rely on Relationships2024 · 2 citations
  2. 2Barriers to and facilitators of healthcare access among people experiencing homelessness: a systematic scoping review2026 · 1 citations
  3. 3Care coordination for persons with mental health challenges: a scoping review2025 · 3 citations
  4. 4Meanings and Challenges of Care Coordination in Primary Health Care: Scoping Review2025
  5. 5Providing Health Care to People Experiencing Homelessness: Strategies and Challenges for Cross‐Sector Initiatives2025