What does this research mean for the field?

Adequate AI training in organizations increases employee job satisfaction and confidence in AI capacity, and while perceived ease of use increases AI interaction, it does not mediate the relationship between training adequacy and AI adoption. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

To investigate how the adequacy of artificial intelligence training impacts workforce readiness, job satisfaction, infrastructure confidence, and AI tool interaction in a commercial real estate firm.

September 5, 2026Evidence-based HRM a Global Forum for Empirical Scholarship

AI training gaps and workforce readiness in commercial real estate services

View Full Paper

Ask AI

Bookmark

Authors

SBStephanie Bilderback SASarah Ahlheit

Discussion

Member takes

Overview

Cross-sectional survey reveals adequate AI training enhances employee job satisfaction and confidence in commercial real estate, highlighting the need for usable tools and organizational support.

Key Points

To investigate how the adequacy of artificial intelligence training impacts workforce readiness, job satisfaction, infrastructure confidence, and AI tool interaction in a commercial real estate firm.
Administered a cross-sectional survey across various roles and functions within a US commercial real estate services organization.
Assessed training adequacy, perceived ease of use, AI interaction, job satisfaction, and infrastructure confidence using adapted validated scales.
Analyzed hypothesized direct and indirect relationships using descriptive statistics, linear regression, and mediation analyses.
Adequate AI training was positively associated with higher job satisfaction and greater confidence in organizational AI capabilities.
Perceived ease of use correlated positively with employee AI interaction.
The hypothesized mediating effect of perceived ease of use between training adequacy and AI adoption was not statistically supported.

Cite This Study

Bilderback et al. (2026) studied this question.

synapsesocial.com/papers/6a9bd4216b95aff0620eb8b6 https://doi.org/10.1108/ebhrm-11-2025-0529

View Full Paper

Ask AI

Bookmark

September 5, 2026Evidence-based HRM a Global Forum for Empirical Scholarship

AI training gaps and workforce readiness in commercial real estate services

View Full Paper

Ask AI

Bookmark

Authors

SBStephanie Bilderback SASarah Ahlheit

Discussion

Member takes

Overview

Cross-sectional survey reveals adequate AI training enhances employee job satisfaction and confidence in commercial real estate, highlighting the need for usable tools and organizational support.

Key Points

To investigate how the adequacy of artificial intelligence training impacts workforce readiness, job satisfaction, infrastructure confidence, and AI tool interaction in a commercial real estate firm.
Administered a cross-sectional survey across various roles and functions within a US commercial real estate services organization.
Assessed training adequacy, perceived ease of use, AI interaction, job satisfaction, and infrastructure confidence using adapted validated scales.
Analyzed hypothesized direct and indirect relationships using descriptive statistics, linear regression, and mediation analyses.
Adequate AI training was positively associated with higher job satisfaction and greater confidence in organizational AI capabilities.
Perceived ease of use correlated positively with employee AI interaction.
The hypothesized mediating effect of perceived ease of use between training adequacy and AI adoption was not statistically supported.

Cite This Study

Bilderback et al. (2026) studied this question.

synapsesocial.com/papers/6a9bd4216b95aff0620eb8b6 https://doi.org/10.1108/ebhrm-11-2025-0529

View Full Paper

Ask AI

Bookmark