Narrative review reveals the inadequacy of duration-based metrics for human-in-the-loop oversight in agentic AI systems, highlighting the need to evaluate intervention aptness and efficacy.
Human-in-the-loop is treated as a safeguard in automated systems. Nevertheless, in agentic systems the ground for that safeguard is becoming contestable. With agents that split the goal, call tools and screen their own output, the loop ceases to be singular and a shifting labyrinth appears, one whose walls do not stay in place. How long a person remains in the loop can be measured, yet that measure does not show whether oversight has taken place. What is decisive is the aptness and the efficacy of the intervention. Aptness concerns both the layer an intervention lands on and the moment it arrives. Efficacy in turn addresses whether the outcome would have differed without it, and whether it differed for the better. The literature discussed here is read under three themes: where and when oversight happens, the illusion of oversight, and the competence required. As the interface grows simpler it hides more of what runs beneath it, and unless transparency grows with it the expertise oversight demands grows too. The hardest part left to the person then settles behind an appearance of ease. Oversight competence is gained by being able to read the design; its cost falls at the front and its return appears on every run. Oversight should be documented not by time spent in the loop but by a record of the aptness and the efficacy of interventions. Distributing oversight across defined oversight functions rather than a single person in multi-layered arrangements is offered as a research agenda.
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Öncü et al. (2026) studied this question.
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