A framework for mitigating challenges in the closed loop supply chain for E-waste from the perspective of Indian SME E-waste recyclers

Purpose In India, most E-waste recyclers are small and medium-sized enterprise (SME), and they face several challenges in reverse logistics and the closed-loop supply chain for E-waste. Therefore, this study aims to identify the challenges along with mitigation strategies that hinder the closed-loop supply chain for effective E-waste management (EWM) from the perspective of Indian SME E-waste recyclers (ISERs). Design/methodology/approach First, this study used a qualitative case study approach to identify the EWM challenges and mitigation strategies for ISERs. In the next step, the interpretive structural modeling (ISM) approach was used to establish a theoretical framework to help ISERs and policymakers in the implementation of identified strategies. Findings With the help of a case study approach, 18 EWM challenges, such as taxation system, informal sector dominance, no price regulations for E-waste, lack of knowledge sharing among stakeholders, logistics issues and forecasting of E-waste were identified. In addition, 18 strategies were also identified to mitigate challenges. Research limitations/implications ISM results show that strategies such as the E-waste scrapping policy, tax benefits for startups, the implementation of smart technologies, subsidies for new technologies, the establishment of E-waste recycling parks and rewards and recognition are crucial for mitigating challenges. The identified strategies may improve operational coordination, supply chain integration and reverse logistics performance. Originality/value This study may be the first to present EWM challenges, mitigation strategies and a theoretical framework for their implementation from ISERs’ perspective. It adds to the body of work by integrating operational, sourcing and logistics factors into a systematic model for implementing a strategy.