Becoming social: Expanding scenario-based approaches in HCI

Scenarios of use support the integration of cognitive and organizational approaches to human-computer interaction HCI by providing a rich representation of activity from which cognitive and organizational perspectives can be developed. In this paper, a 'cognitive' approach to scenario-based analysis and design-one focused on causal relationships implicit in episodes of individual problem-solving and learning-is extended by emphasizing an organizational work view of social causes and effects.