An Exploration of Quality Management Improvement of ZC Company Based on Total Quality Management

This paper examines the application and enhancement of Total Quality Management within ZC Company, focusing on the quality control challenges posed by escalating competition in the bead wire industry. Through literature review, interviews, and data analysis, the study delves into the current state of the company's quality management. Utilizing the Analytic Hierarchy Process to determine the weight of evaluation indicators and employing a fuzzy comprehensive evaluation method, the paper identifies existing issues. It then proposes targeted enhancement strategies and safeguard measures to improve product quality and bolster competitiveness, offering insights for similar small and medium-sized enterprises.