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Survey study reveals significant positive effects of intrinsic and extrinsic rewards on employee performance in tax revenue workers, highlighting the value of comprehensive incentive management.
This research investigates the effects of reward systems on worker performance in the Nigeria Revenue Service. To gather information, a questionnaire-based internet survey was employed; the sample of this study is 370 respondents. The research adopted descriptive statistics, regression coefficients, and a Likert scale to examine the significant effects and coefficients of the variables. The findings of the research showed that extrinsic rewards have a substantial influence on workers’ accomplishment in the Nigerian Revenue Service. Additionally, the investigation revealed a significant and favorable impact of intrinsic reward within the Nigeria Revenue Service. The study's findings indicated that extrinsic reward and intrinsic reward have a favorable and significant impact on workers’ performance in the Nigerian Revenue Service. The study advocates that in order to raise the standard of performance of employees in the Nigerian Revenue Service, management ought to concentrate more on upholding and enhancing their plan for the extrinsic and intrinsic reward system. Further research should investigate additional features of the reward system to offer a comprehensive understanding of reward management approaches and techniques that may enhance the performance of employees.
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SILA et al. (2026) studied this question.
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