The Relationship between Person-Centered Nursing and Family Satisfaction in ICUs

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Purpose : This study aims to identify the relationship between person-centered critical care nursing (PCCN) and family satisfaction for intensive care unit (ICU) nurses.Methods : This research used a cross-sectional survey.The participants were 142 nurses and 121 family members from 8 ICUs in 4 hospitals in B city.The questionnaire survey was conducted between December 2018 and March 2019.The eight ICUs were divided into those that scored high and those that scored low for person-centered care relative to the average score for PCCN, and the difference in family satisfaction between the ICUs with high and low scores was compared using t-test.Results : The mean score of PCCN was 3.68±0.40out of 5.In the subcategories of PCCN, "comfort"was the highest at 3.95±0.49,followed by "respect" at 3.73±0.57,"compassion" at 3.59±0.57,and "individuality" at 3.47±0.54.The average score of family satisfaction with the ICUs was 3.45±0.67out of 5.In its subcategories, "emotion" was the highest at 3.69±0.72,followed by "information" at 3.61±0.75,"participation" at 3.30±0.79,and "resources" at 3.20±0.80.The family satisfaction (3.75±0.54)with the ICU of the highest-scoring PCCN was significantly higher than the family satisfaction (3.25±0.53)with the ICU with the lowest-scoring PCCN (t=4.97,p<.001).Conclusion: The results suggest that the PCCN scores of ICU nurses should be promoted to improve family satisfaction.It is necessary to pursue a variety of ways to secure the provision of person-centered nursing practice in ICUs.