Evaluation of Healthcare Information System Using Delone and McLean Quality Model, Case study KSA

Health information system (HIS) is crucial systems and widely spread and used.Recently, HIS is gaining popularity importance and a boundless potential for developing countries.HIS has adopted by scaled healthcare provider to deliver a qualified patient healthcare services, patient safety, minimum medical faults, efficient and effectiveness patient care and satisfaction by accessing truthful information at anytime and anywhere.In kingdom of Saudi Arabia (KSA), adopted using HIS in many hospitals.This study used Delone & McLean (D&M) quality model to evaluate the quality of these systems to safeguard the quality of patient care.Delone & McLean quality model is the most validated and popular model used to measure the factor of success of HIS system.This research focuses on six interconnected measurements of Information system factor of success criteria that have been provided by the model.These measurements are: information quality, system quality, services quality, user satisfaction, use and net benefits.These factors interrelated and has positively effect to each other.A questionnaire is distributed to all stakeholder of HIS in four hospitals in Riyadh.The questionnaire contains questions measure the six dimensions.The result is collected from the questionnaire and an analysis is conducted to validate the success of HIS and improve the HIS Quality in KSA Hospital.