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September 12, 2026ACM Transactions on Information Systems

RecGPT: A User Intent-Centric Next-Generation LLM-Powered Recommender System in Industrial Practice

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Authors

JTJiakai TangWCWen ChenDCDian Chen

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Overview

Online deployment demonstrates improved diversity and conversion in e-commerce users, suggesting that intent-driven models foster sustainable recommendation ecosystems.

Key Points

  • Develop and deploy an intent-centric recommender framework powered by large language models to overcome the filter bubbles and narrow preferences caused by standard log-fitting systems.
  • Integrated large language models into user interest mining, item retrieval, and explanation generation pipelines.
  • Trained the framework using reasoning-enhanced pre-alignment and self-training evolution guided by a cooperative Human-LLM judge system.
  • Deployed the model into production on the Taobao App to evaluate live performance across multiple user, merchant, and platform metrics.
  • Enhanced user experience, increasing content diversity (CICD) by +5.53% and dwell time (DT) by +4.35%.
  • Boosted merchant exposure and transactions, with click-through rate (CTR) up +5.65%, item page views (IPV) up +7.55%, and daily active consumers (DCAU) up +2.46%.
  • Sustained platform loyalty by improving 30-day user retention (LT-30) by +1.63%.

Cite This Study

Tang et al. (2026) studied this question.

synapsesocial.com/papers/6aa51ed4327956e4761f8bcfhttps://doi.org/10.1145/3846382
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