Holistic approach for integrating customers in the design, planning, and control of global production networks

Given today’s customer requirements in different market segments, companies are facing increased complexity when utilising their global production networks. To meet long-term corporate goals, the consideration of customer requirements at early production planning stages and during the order fulfilment processes becomes essential. A holistic approach for production network design, planning, and control is sought addressing stated matters on strategic, tactical, and operational level. In this paper, a decision-support model is introduced integrating product allocation and production and supply network (re-)design, followed by assignment of customer orders to plants and local (re-) scheduling. The model is applied in the aeronautics industry.