Two approaches to psychological consultation were combined for school staff development and improved organizational functioning: data feedback with group discussion. Data were collected on numbers, types, and outcome of referrals to the staffing team of two schools. Specific problems uncovered were discussed by the special services staff. As a result, the staffing team radically revised its procedures to utilize time of teachers and special services personnel more efficiently, to improve staffing team morale, and to provide better services to students. viewing the problems as organizational or systematic, rather than personal or interpersonal in nature, contributed to the success of the project.
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Kelman et al. (1976) studied this question.