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Queueing models with controllable service rate play an important role in telecommunication systems. This paper deals with a single‐server model with a batch Markovian arrival process (BMAP) and two service modes, where switch‐over times are involved when changing the service mode. The embedded stationary queue length distribution and the explicit dependence of operation criteria on switch‐over levels and derived.
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Dudin et al. (1999) studied this question.
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