Organizational Decision Making through Strategic Caring: Gaining Benefits by Serving a Wide Range of Stakeholders

This paper introduces the concept of strategic caring. As a cross-disciplinary, organizational-level construct, strategic caring describes the actions taken by top managers within the context of ongoing stakeholder relationships to improve the well-being of both the stakeholders and the organization. This paper develops the concept of strategic caring and presents a series of propositions that describe attributes of caring organizations and the anticipated organizational outcomes when this approach is used to satisfy stakeholder demands.