Determinants of Workplace Happiness and Its Impact on Performance: A Study in an Intermunicipal Transport Company

This article analyzes the factors influencing employee happiness and its relationship with job performance in an intermunicipal transport company in Valle del Cauca. The purpose is to demonstrate that workplace happiness constitutes a structural factor for organizational productivity and sustainability. A quantitative, correlational methodology was used, involving surveys administered to 70 employees through instruments based on Likert scales to measure happiness and performance. The study examines happiness as a multifactorial phenomenon, highlighting the relevance of emotional self-regulation, perceptions of work, and opportunities for professional development. The results indicate that internal happiness and a positive perception of work are significantly related to job performance, whereas family relationships show a weaker correlation. It was also found that longer tenure may be associated with higher happiness levels, although it does not necessarily imply a perception of professional growth. The article’s main contribution lies in establishing that managing emotional well-being, along with recognition and participation conditions, are key determinants in enhancing employee performance. The conclusions emphasize that strengthening emotional skills, promoting clear pathways for profesional growth, and improving recognition practices should be prioritized to boost productivity and organizational well-being.