Mapping quality assurance systems: A methodology

This paper reports on a method (quality management activity planning—Q‐MAP) for mapping quality assurance procedures, information flows and responsibilities. A comparison is made of the ICAM definition (IDEF) method and Q‐MAP as to their suitability for mapping quality assurance systems and fostering the advancement of the quality improvement process. The achievements arising from the use of Q‐MAP at Garrett Automotive Limited are examined. It is pointed out that the involvement of employees in the preparation of Q‐MAP diagrams has led to improvements in processes and procedures by eliminating differences between actual and documented work practices and that a wider cross‐section of employees are now familiar with the company's quality assurance system.