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September 23, 2026International Journal of Contemporary Hospitality Management

From bad to worse: customer mistreatment and service sabotage across encounters

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IWI-An WangCLChih‐Hsing LiuJLJun‐You Lin

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Wang et al. (2026) studied this question.

synapsesocial.com/papers/6ab4e2d75d0091e00bf64b73https://doi.org/10.1108/ijchm-01-2026-0110
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