Structuring governance: A case study of the new organizational provision of public service delivery

Drawing on research findings concerning the new management structures and paradigms in the range of services formerly provided within the public sector, this paper reports on research conducted into the governing structures of a newly registered social landlord, formed to take over a local authority’s housing stock. Using a variety of ethnographic methods, the research looked at the ways in which the members of the governing body translated understandings of neutrality into their everyday practices and how expertise was constructed by the members themselves as well as their perceptions of each other’s expertise. We conclude by relating the findings of our research to other literature on citizen participation and argue that these elements of neutrality and expertise lie in tension with, and constrain, effective participation.