In recent years the professional literature has seen an increase in articles written about Library 2.0 implementation in academic reference departments. These articles have focused on the integration and introduction of services such as blogs, wikis, social networking Websites, RSS, and podcasting. This article reviews the content of this literature to see which articles demonstrate a qualitative or quantitative benefit to the libraries where they are used.
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Jennifer L. Boxen (2008) studied this question.
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